You should allow 4-6 weeks for delivery but generally speaking you will receive your frame within 2-3 weeks depending on where you are located.
If you receive your frame and it is damaged in any way, please contact us within 30 days of receipt and we will make sure it is either repaired, replaced or your money refunded, minus shipping charges. We will do what is necessary to ensure that you are happy with your purchase.
Tempo frames also carry a limited lifetime warranty against manufacturing defects. Contact us at any time if you think you have a defective product issue.